How does Konga differentiate itself from other companies providing similar services?
We are faster. The whole business process is fully automated. Thanks to this new service, you can get money sent to your account within 5 minutes from the time of registration; a registered user can even have money sent in 1 minute. Our process is easier. We do not like long, multi-page questionnaires. In order to obtain loans, you only enter basic information. We are cheaper. Our loyal customers can use their loan money for 5 days free of charge and an unlimited number of times. And there is 0% commission if you repay the loan early
What do i need to get a loan?
You must: have an Identity Document of the Republic of South Africa, be over 18 years old and have a South African bank account and access to the internet.
How quickly i can get the money?
If you are a new customer, you need about 5 minutes. That’s 3 minutes to register on the site, 1 minute for us to assign your tier, and 1 minute to sign a contract and for us to send the money. If you already have an account, you will get the money sent to you in less than 1 minute.
What is the fare and what tiers are available to me?
Tier determines the maximum amount, timing and the current interest rate of the loan. At the moment, these rates are available to our customers
How to reduce interest rates on loans and increase the available limit?
Your assigned interest rate and maximum amount of the loan depends on the tier: the better the tier, the better the terms of your loan. To improve your tier rate, simply use our services.
What is DebiCheck?
In support of the industry wide initiative by the Payments Association of South Africa (PASA), FNB has implemented DebiCheck to put you in control of your debit orders.
Due to an increasing number of unauthorised debit orders being submitted into the payment system, DebiCheck will require you to electronically confirm the DebiCheck debit order details before a creditor or service provider can debit your account.
You will be able to review the DebiCheck debit order details on your preferred channel, ensuring increased security and putting in control of your debit orders.
What is DebiCheck for?
The aim is preventing fraud. DebiCheck helps avoid two cases:
- Increase of debit orders being processed to bank accounts without permission (a mandate) from consumers.
- Consumers who dispute debit orders that do have valid mandates, has also increased, which has become a huge concern for banks and companies.
How DebiCheck works?
- You choose loan amount and period.
- You confirm your debit order. It means that you confirm the details of your debit order on an electronic device such as your cell phone, your bank app, your personal computer or perhaps an ATM. Your bank will let you know which options are available for you to use.
- Konga will receive notification about confirming as soon as you familiarize and confirming order details.
Payment confirmation is once only for each loan.
Is DebiCheck safe to use?
The DebiCheck was introduced by PASA and according to the prescribed industry standards. The system is therefore secure. Your bank will communicate how you can securely and electronically confirm your debit orders.
Can I apply for a loan over the phone?
This option is not currently available, but we are working on this possibility.
Why was not I assigned any tier?
There was most likely an error in our system, and our experts have been immediately notified. Please try again in a few minutes or contact our Customer Service Department.
Why am I asked to provide documents?
To allocate you the correct tier, we check information from multiple sources. Sometimes, however, this information is not sufficient and we ask you to send copies of certain documents.
Why was my loan denied?
The most common reason for refusal is entering incorrect information in the questionnaire. It is difficult to determine the cause of the refusal for a single case because our system bases loan approvals on many different factors.
Why do I have to complete the program “Improvement of credit history”?
It’s most likely that there is a negative entry on your credit history, but after completing the program "Improvement of credit history", your credit rating will improve and you will get full access to our services.
How do I take a screenshot?
- Find the button "Prt Sc" on the keyboard (usually located in the upper right corner of the keyboard, next to the F12 or Insert).
- Press the "Prt Sc."
- Go to paint (it’s among the standard software on Windows All Programs Paint).
- Simultaneously press CTRL + V.
- Save the resulting image on the computer.
How do I repay my loan?
To repay your loan, go to your profile, sign in using the phone number and password provided during registration, and click "Repay"
Can I repay the loan before the repayment date?
Yes, you can repay the loan at any time without any penalties or restrictions.
How can I be sure I can trust Konga?
Konga service is owned by Konga Loans South Africa (Pty) Ltd, a private company registered in the Republic of South Africa with the Companies and Intellectual Property Commission (registration number 2018/247710/07) and the National Credit Regulator (registration number CP10807). We operate in strict accordance with the regulations under the National Credit Act. The holding company of Konga Loans South Africa (Pty) Ltd is Klavreco Holdings Inc. (registered in Cyprus as a Business Company).
Is it safe to tell you my bank account number?
It is absolutely safe to tell us your bank account number. Entering your bank account information is done using encrypted pages, protected by modern security tools.
Our service is audited regularly by consultants from Trustwave Holdings, Inc. to make sure we comply with the requirements of the international payment systems of Visa and Mastercard.